ONLINE SHOPPING FAQs

Thank you for shopping with Scarpa.


Shopping with us:

We take pride in supplying quality footwear and accessories and it is important to us that you are completely satisfied with your purchase.

Here are some tips on how to ensure your order goes smoothly:

  • Please provide a daytime delivery address where someone will be available to receive your delivery.
  • We are unable to make alterations or additions to your order once confirmation has been sent.
  • If you are an existing Scarpa VIP you may use your email address as both login and password.

Returns Policy


Sale (reduced price) items and handbags are excluded from this return policy, as all sales of these items are final.

  •     •    If unsuitable, online purchases may be returned by courier to any of our Scarpa stores for an exchange or refund as soon as possible (Flexible returns) after you receive them. 
  •     •    All returned items must be as new, in original packaging and condition.
  •     •    All purchases are guaranteed against manufacturing defects for one year from the date of purchase.
  •     •    Scarpa will always meet its responsibilities under the Consumer Guarantees Act.
  •     •    Please keep your receipt as proof of purchase.

  • Payment Methods Available:

  •     •    Visa 
  •     •    Mastercard 
  •     •    Amex 
  •     •    AfterPay 
  •     •    Laybuy


  • Promotional Codes
    : Voucher codes cannot be combined with any other codes or promotions.


    Courier & Handling Charges with your order (for domestic shipping) are as follows:
    •     •    Throughout NZ = $10.00
    •     •    Free delivery on orders over $200
    •     •    Please note, Courier fees are non-refundable and we only courier Mon-Thurs. All orders Friday-Sunday are sent on Monday.
    •     •    We will only courier a maximum of 3 pairs per customer.


    • International orders
      : We ship throughout New Zealand and Australia.

      Please note, any import taxes or duty payable to your own country is your own responsibility, and NOT included in our shipping price. All orders shipped out of New Zealand are placed at your own risk and you will be liable for any applicable taxes and duties in your own country


    Shop by Size. You Asked; We Delivered! 

     

    We now offer the Shop by Size function on our website – just choose whether you’d like to Shop by Style or by Designer.
    Simply click on what you’re looking for eg. SHOES then PARTY or STUART WEITZMAN as a designer, then click on your size eg. 39 and all party shoes/Stuart Weitzman shoes in size 39 will come up for you to compare and contrast 


    If you have any further enquiries, please don't hesitate to contact us


    The team at SCARPA